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- Applications: Call Detail Records
Inhoud:
Call Detail Records (CDRs) are detailed information on the calls. Use the fields to filter the information for the specific call records that are desired. ...
- Applications: Call Flows
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Direct calls between two destinations by calling a feature code.
Name: Define the name of the call flow.
Extension: Define what extension to use. (This will make an extension ...
- Applications: Call Recordings
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Shows the call recordings with name, length, date and time, and call direction.
Click the eye icon on the right to view more details
Click the X ...
- Applications: Call Routing
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Directs incoming calls for the extension
To access call routing goto Accounts > click the edit pencil icon on the right of the extension
Click CALL ROUTING on the ...
- Applications: Conferences
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Conferences is used to setup conference rooms with a name, description, and optional pin number.
Note
For advanced conferencing use Apps -> Conference Center
Conference Settings
Name: Name for the ...
- Applications: Conference Centers
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Conference Centers are a group of conference rooms. They can be organized by cost center, geographically, or other criteria.
To Acess Conference Center goto Apps > ...
- Applications: Conference Controls
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Call controls enable ability to assign digits to actions. They can be used to mute, unmute, or other actions during the conference call.
Click the edit ...
- Applications: Conference Profiles
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A group of conference parameters saved together as a profile.
Click the edit icon on the right to adjust the profile
Click the plus to create a ...
- Applications: Contacts
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Contacts is a list of individuals and organizations.
To create a contact click the plus and to edit a contact click the pencil icon on the right.
Fill out the fields ...
- Applications: Fax Servers
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To receive a FAX setup a fax extension and then direct the incoming to it. Click here for the Youtube video
New: Create a new fax to ...
- Applications: Call Routing
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Define alternate inbound call handling for the following extensions.
Call Forward- (Disabled or Enabled) Input the destination number
On Busy- (Disabled or Enabled) If enabled, it overrides the value ...
- Applications: GS Wave
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Grandstream Wave is a soft phone for smart phones or tablets. It can be configured easily with a QR code provided in your FusionPBX installation.
To ...
- Applications: IVR Menus
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Welcome to the adding IVR section. Here you will find how to add and edit IVR’s.
Click here for the youtube video
Click on Apps then IVR Menu
Click the Plus ...
- Applications: Operator Panel
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Operator Panel is a simple and easy way to use the FusionPBX web interface to:
Make calls from.
See who is on a call.
Eavesdrop on a call.
Hangup ...
- Applications: Phrases
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Create phrases of audio files to be played in sequence.
Click the plus on the right to create a phrase and the pencil icon to edit a phrase
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- Applications: Music on Hold
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Music on hold can be in WAV or MP3 format. To play an MP3 file you must have mod_shout enabled on the ‘Modules’ tab. You ...
- Applications: Queues
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Queues are used to setup waiting lines for callers. Also known as FIFO Queues.
The Queues feature is rarely used for call center type work. When ...
- Applications: Recording
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Dial *732 to create a recording, or (for best results) upload a 16bit 8khz/16khz mono WAV file. Click here for the youtube video.
To view and set ...
- Applications: Ring Groups
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Deze instructie beschrijft het menu Applications > Ring Grroups.Een ring groep is een lijst van extensies en/of nummer(s) die gebeld worden als er een inkomende ...
- Applications: Streams
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Define details for streaming audio.
Make sure mod_shout is installed and is started.
Have a shoutcast url ready to use. (shout://domain.tld/path/to/)
To add a stream click the plus ...
- Applications: Time Conditions
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Dynamically route calls to an IVR menu, external numbers, scripts, or other destinations based on time conditions. Fields in bold are mandatory.
Name Name of the Time Condition.
Extension Define an ...
- Applications: Voicemails
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To edit voicemail settings click the pencil edit icon on the right of the extension number.
Here you can edit voicemail settings.
Play Tutorial- Play the voicemail ...
- Status: Active Call Center
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Select a Call Center Queue from the list below to view its activity.
From here you can view status, evesdrop on the call, transfer the call ...
- Status: Active Calls
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Use this to monitor and interact with the active calls.
Here you can view the sip profile used, time the call was created, number, cid number, ...
- Status: Active Conferences
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List all the conferences that are currently active with one or more members.
Click view to view the active conference.
Red ball icon: If illuminated the conference is ...
- Status: Active Queues
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Queues feature generates a dialplan that uses mod_fifo. FIFO stands for ‘first in first out’ in other words a queue.
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- Status: Agent Status
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List all the call center agents with the option to change the status of one or more agents.
...
- Status: CDR Statistics
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Call Detail Records Statics summarize the call information.
Definitions
Hours: Specific hour in that day.
Date: Specific date in that month.
Time: Specific time in that day.
Volume: Number of ...
- Status: Email Queue
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Manage sending emails in a queue. Also works with the transcription of audio files with IBM Watson, Azure, or Google.
Install Instructions
Make sure to upgrade to ...
- Status: Event Guard
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This is an optional service called event_guard and it was designed to protect your VoIP server. It watches registration events and blocks those that abuse ...
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