Welcome to the adding IVR section. Here you will find how to add and edit IVR’s.

• Click here for the youtube video
• Click on Apps then IVR Menu
• Click the Plus icon on the right

• Options in bold are mandatory.
• Name: Enter a name for the IVR menu
• Extension: Enter the extension number (This must a new extension that isn’t allready created)
• Greet Long: The long greeting when entering the menu.
• Greet Short: The short greeting is played when returning to the menu.
• Options: Define caller options for the IVR menu.
• Timeout: The number of milliseconds to wait after playing the greeting or the confirm macro.
• Exit Action: Select the exit action to be performed if the ivr exists.
• Direct Dial: Define whether the callers can dial directly to registered extensions.
• Ring Back: Defines what the caller will hear while the destination is being called.
• Caller ID Name Prefix: Set a prefix on the caller ID name.
• Enabled: set the status of the IVR Menu.

You can get very creative with IVR’s and are almost limitless in possibilities. In the basic example below we;

• Name the IVR “IVR Main”
• Extension “200”
• Greet Long a phrase that was made from the phrase section under apps
• Number entry in options, choose an extension for Destination and descriptions ie sales, billing, tech support, and after hours. timeout 3000 milliseconds
• Exit Action to the extension 109 (after hours)
• Direct Dial to False and Ring back to Default.

You now have a list of IVR’s to go back to and edit or delete as needed.